Privacy Policy — Carroll Studios App
Effective date: September 30, 2026
Carroll Studios ("we," "us," or "our") is a real estate media studio based in Chattanooga, Tennessee. This Privacy Policy explains what information our mobile app collects and how we use it. By using the Carroll Studios app, you agree to the practices described here.
Information we collect
Account information. When you register or place an order, we collect your name, email address, and phone number.
Order information. Property addresses, shoot details, scheduling preferences, and any notes you include with your booking.
Messages. When you contact us through the app, we keep a record of that conversation so we can help you.
Technical and diagnostic information. Device model, operating system version, app version, and anonymized crash or performance diagnostics, which we use to keep the app working properly and fix bugs.
How we use your information
To provide our services: booking shoots, delivering photos and videos, and managing your orders.
To communicate with you about your bookings, deliveries, and support requests.
To improve the app, fix problems, and keep it secure.
How we share your information
We do not sell your personal information. We share it only as needed to run the studio:
Service providers who help us operate, such as our booking platform, payment processors, and cloud storage providers. They are only permitted to use your information to provide their services to us.
Legal requirements, if we are required to disclose information by law or to protect our rights and safety.
Data retention
We keep your information for as long as your account is active or as needed to provide our services and meet our legal and tax obligations. You may request deletion of your personal information at any time (see below), and we will delete it unless we are required to keep it by law.
Your rights
You can ask us to see, correct, or delete your personal information at any time by contacting us at the address below. We will respond within a reasonable timeframe.
Security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our app is intended for business use by real estate professionals and is not directed at children under 13. We do not knowingly collect information from children.
Changes to this policy
If we change this policy, we will post the updated version here with a new effective date.
Contact us
Carroll Studios
Email: hello@carroll-studios.com
Phone: (423) 374-2127